Returns & Exchanges
We want you to love your Rothy’s as much as we do. If they’re not quite right, we’re happy to help with returns or exchanges within 30 days of purchase.
How to Return or Exchange
- Start your return or exchange at rothy-sshoes.com
- Follow the prompts to generate a prepaid shipping label
- Pack your unworn, unwashed Rothy’s in their original packaging
- Attach the label and drop off at any UPS location
Important Details
- Returns must be initiated within 30 days of delivery
- Items must be unworn, unwashed, and in original condition with tags attached
- Original shipping fees are non-refundable
- Sale items are final and cannot be returned or exchanged
Exchange Options
We gladly offer exchanges for size or color within 30 days of purchase. Simply select “Exchange” when initiating your return at rothy-sshoes.com.
International Returns
International customers are responsible for return shipping costs. Duties and taxes are non-refundable.
Gift Returns
Gift purchases will be refunded to the original form of payment. Need help? Visit rothy-sshoes.com for assistance.
Damaged or Defective Items
While we rigorously quality-check every pair, if yours arrived damaged, please contact us immediately through rothy-sshoes.com.
For any other questions about our returns policy, check our FAQ section at rothy-sshoes.com.